Supply Chain Operations Coordinator

Supply Chain Operations Coordinator

We are currently recruiting for a Supply Chain Operations Coordinator to work based in Billericay, Essex on a full time, permanent basis.

About us

DCK Group a global leader in the design, supply of fashion jewellery and accessories.

Here at DCK our people are central to everything we do. We are welcoming, friendly and have a culture that promotes learning and development from day one.

Diversity, equality and inclusion are the core of who we are and reflect this in every aspect of our company culture, DCK DNA.

It’s a great time to join DCK, we are looking for dynamic individuals who are as passionate about our business as we are, as it continues to flourish and grow.

We offer a variety of benefits, including 25 days paid holiday plus bank holidays, flexible working hours - core hours of 10am - 4pm and 4pm finishes every Friday, Agile working, including WFH opportunities throughout the week and many more.

Our Head Office is in Billericay, Essex with transport links to Central London, Stratford and Southend. We also offer free parking if you drive to us!

Primary purpose:

To be responsible for the development and leadership of the Supply Chain Operations Assistants and manage priorities and the team’s workload ensuring the delivery of high quality, productive and accurate operational support to the business, driving best practice and streamlined ways of working through implementing process improvements and training.

Key responsibilities:

Optimises the efficiency of the Supply Chain Operations and Logistics team, supporting operational excellence and driving efficient administration on the team -

•             Manage cross function administration to enhance efficiencies to all functions, collating and directing workflow, ensuring tasks are completed accurately and in a timely manner

•             In depth understanding of all areas within Supply Chain Operations and Logistics team, able to support the admin pool as necessary

•             Provide admin support for complex or difficult tasks utilising wider business knowledge to complete the task

•             Manage fines process ensuring that all fines are loaded correctly resolving any queries as required

•             Super User on WFX making amends to the system as required

•             Monitor system governance (running reports to ensure that all data is captured and accurate e.g. card types / colour / size etc and ensuring teams make the necessary corrections)

•             Managing setting up packing codes on WFX as directed by the Packaging Supervisor

•             Critical path management, ensuring that testing / commitment and supply chain deadlines are met

•             Act as first point of escalation for the admin team

•             Lead Supply Chain Operations admin meetings ensuring that the team are clear on priorities and rationale behind workload

•             Develop Supply Chain Operations Assistants ensuring they have the knowledge, skills, tools and support to complete the relevant admin tasks

•             Ensure that admin SLA’s and KPI’s are maintained

•             Ensure that Brand PO’s are raised accurately and that any issues are discussed with the brand and rectified prior to the PO being raised

•             Act as the main point of contact between the brand teams and the Supply Chain Operations Admins

Ad-hoc -

• Support with onboarding new suppliers as and when required

• Support with on-boarding of new brands where required

• Support with new business opportunities as and when required

Communication & Culture- role models efficient communication at all levels creating an inclusive and warm culture in line with the DCK DNA -

• Establishes clear and engaging communication routines with colleagues at all levels, to encourage a culture of transparency, accessibility, regularity, and clear direction.  

• Acts as a technical visionary and specialist who inspires innovation and instills commerciality in every decision made. Routinely reviews process and systems for innovation and commerciality.  

• Supports the establishment of a warm and supportive culture within the team, has awareness of team environment and behaviors, and actively assists with areas of concern. Acts as a DCK role model.  

People- role models the DCK DNA, driving own development and building strong relationships -

• Supports the teams to deliver consistent standards & improved performance through positive engagement. Provide guidance to the Commercial Operations team, including training and motivation of the team, optimizing productivity of individuals and collective work performance.  

• Champion team spirit and support the team to achieve their KPI’s celebrating success along the way.  

• Passionate about your own & your team’s development – driving your own development and providing guidance to the team. 

• Build and maintain strong relationships across business functions, improving communication flow across brands. 

Skills and qualifications:

• Prioritization

• Organization

• Critical Path Management

• Communication – written and verbal

• Managing deadlines

• Resilience

• Negotiation and Influencing

Please send updated CV to apply!