Administrator - FSL

About us

DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands such as River Island, M&S, Tesco, Matalan to name a few. We have over 25 years’ experience in fashion jewellery. We are experts in designing, developing and trading in accessories, working with a wide range of partners and selling directly to consumers.

We are pleased to have a fantastic opportunity available for an Administrator to join our successful FSL team to work full time on a 12 month FTC basis, across both our Billericay office and remote working. 

Role Purpose

In this role, you will support the field team to ensure accurate and consistent use of the FSL system and mobile app. You will help maintain reliable appointment and timesheet data, provide day-to-day system support, and ensure information in FSL is accurate and reliable for timesheets and wider business reporting.

You will act as a key point of contact for FSL-related queries and support smooth day-to-day operations.

Main Tasks and Responsibilities

• Act as the first point of contact for field-based colleagues using the FSL app.

• Support users with queries relating to appointments, timesheets, schedules and system usage.

• Make system updates and amendments, including correcting timesheets, appointments and appointment statuses.

• Help resolve scheduling conflicts and system issues.

• Support new starters with system access and basic guidance.

• Maintain data accuracy and follow agreed processes and ways of working.

• Identify common issues or training gaps and flag opportunities for improvement.

• Provide basic training and guidance on correct use of FSL.

Requirements

• Strong organisational skills and attention to detail.

• Confident using systems and learning new tools.

• Comfortable supporting colleagues remotely.

• Clear, friendly and supportive communication style.

• Able to manage multiple queries and priorities.

• Positive, practical and solution-focused mindset.

Desirable:

• Experience using Salesforce or similar systems.

• Experience supporting field-based or operational teams.

• Understanding of scheduling or resource planning.
  

Why choose DCK:

• Opportunity to work for a leading independent global fashion business

• Be part of a welcoming, friendly business that promotes learning and developing from day one

• Work-from-home opportunities and flexible working hours, to help you develop a healthy work-life balance

• Early 4pm finish every Friday

• Private medical health insurance

• Heavily staff discounted fashion and jewellery allowance

• 25 days holiday (+ bank holidays)

• Free Parking

• Free refreshments and fruit with lunch on us once a week

• Community Group Social Events

• Plus, many more additional benefits